CITY: Marietta, GA, USA



Results oriented sales operations manager with 11+ years of experience in marketing, sales operations, and project management. Three-year tenure in the premier marketing venue: NASCAR. Keen expertise in executing communication initiatives with significant experience in strategic planning, developing, and managing communications for internal and external audiences. Extensive experience supporting sales force creating sales strategy, incentives, communications, training, and compensation programs to ensure high performance in sales and customer experience metrics.

Direct and extensive interaction with C-level Executives has cultivated exceptional oral and written communication skills with a proven ability to transform complex concepts into simple communications. Excels in fast paced environments that demand a proactive take-charge attitude. Comfortable building both internal and external relationships and a demonstrated ability to inspire teamwork and performance thorough effectively engaging, coaching, and leading employees.

Please visit my LinkedIn page to see more information about my work history, job accomplishments, recomendations, and more.


  • 2017 - Present

    Sales Program Execution Lead, Atlanta GA
    AT&T Sales Centers

  • 2015 - 2017

    Sales Communication Manager, Atlanta GA
    AT&T Mobility Sales Centers

  • 2015- 2015

    Sales Program Execution Lead, Atlanta GA
    AT&T Mobility Sales and Service Centers

  • 2013 - 2015

    Regional Compensation Analyst, Atlanta GA
    AT&T Mobility - Company Owned Retail

  • 2010 - 2013

    Assistant Manager - Team Lead, Greenville SC
    AT&T Mobility - Company Owned Retail

  • 2005 - 2008

    NASCAR Promotions and Events, Greenville SC
    Rockwell Automation Racing

  • Summer 2004

    Manufacturing Accounting Internship, Sandy Springs SC
    Michelin Tire Company


Sales Operations and Management

  • Data Analytics
  • Performs complex and detailed quantitative analysis to develop compensation and performance reports.

  • Sales Operations
  • Support sales force with training, reporting, project management, etc to drive performance.

  • Employee Management
  • Developed and led a group of retail staff at a $15 million Experience Store to ensure achievement of sales goals and operational targets.

  • Communications
  • Leads communication strategy across the organization and establishes internal communications plans and roadmap for over 26k frontline agents across 140+ call centers worldwide.

Marketing and Public Relations

  • Customer Experience
  • Develops training, best practices, videos, and resources to improve Customer Experience across large organizations.

  • Public Relations
  • Performed at-track public relations with local and national media outlets including FOX Sports, ESPN, and ESPN2.

  • Sponsorship Activations
  • Created custom sponsorship programs for current and potential clients to increase their exposure and maximize ROI and goal achievement.

  • Event Planning
  • Planned and managed national sales contest for company’s largest distributor. With a budget over $115k, hosted roughly 75 customers and executives each year.


  • Clemson University, Business Management Degree

    2001 - 2005

  • Six Sigma Green Belt, Certification


  • AT&T Retail Management Development, Graduate


Section #1 — Résumé


Here are some recommendations. If you want to contact me, use the contact form.

  • Darrel Fontenot, Sales Program Execution Manager - Digital Experience | AT&T

    "I recently had the pleasure of managing Eric for about a year. I honestly could not say enough great things about his work ethic and the level of commitment he brought to the Sales Compensation Analyst position. His background in Retail Management helped him quickly adapt to the role, and it was not long before he was working on creative and innovative ways to improve processes, training materials, and general field support. He has an excellent talent of being creative with PowerPoint and produce materials which are easy to follow and highly professional. The market leadership which he supported was extremely satisfied with his level of support and commitment to making them successful. Yet the most important attribute Eric posses is his attitude. A role in compensation support can often get hectic and challenging, yet Eric always maintained a positive attitude and provided thorough analysis and support to the field. I would recommend Eric for positions in marketing, compensation, and any general project management position (supervisory and non-supervisory). I believe he would make a great asset to any organization."
  • Joe North, Vice President of Sales and Marketing | Spectrum Controls

    "We worked with Eric for several years on our NASCAR Sponsorship program. The value that he helped create for us with our Customers was one of the keys to a very successful program. His work ethic, integrity and attention to detail were all critical to us in making the "at track" experience for us and most importantly our customers, clearly one of the most impressive in NASCAR. He was able to listen to our needs and goals with each set of customers and transform them into experiences that were unique experiences that allowed for a casual environment while building and enhancing business relationships. I highly reccomend Eric. If you are looking for the special kind of person that is the special blend of someone who can methodically plan as well as think on his feet, he is the person that you are looking for."
  • Michele Cauley, Director Marketing Communications | Rockwell Automation

    "Eric is an extremely flexible individual who effortlessly performs details such as department budget balancing, while at the same time, excels at building relationships with clients and peers. His dedication, strong work ethic, and high level of productivity made him a very valuable employee for Rockwell Automation. Eric would be an asset to any employer looking for a high performance employee who is not afraid of taking on new challenges and tasks."
  • Lisa Gabrish, Creative Manager | Cary Francis Group, Inc.

    "Working with Eric was a professional breath of fresh air. He was very organized and forth right with his requests. Being that I worked with him in creating the Rockwell Automation Race Car promotions for 2007. The creative solution we developed and that traveled from race to race took lots of time and extreme organizational skill to orchestrate and He handled it with ease. "
  • John Stillwell, eBusiness Marketing & Training Mgr | Rockwell Automation

    "Eric is one of the most organized and thorough people I have ever worked with. He treats co-workers and customers alike with respect, and went above and beyond what was required to get a job done. He is dependable, and posesses high character in the way he conducts himself inside and outside the work environment. I wholeheartedly endorse Eric as a co-worker and prospective employee."
  • Napoleon Melton, Jr., Retail Sales Consultant | AT&T

    "Eric is the type of employee that any company would be thrilled to have. He is dependable, ethical, and trustworthy. He makes sensible business decisions. Eric was such a leader for the AT&T Mobility store that we worked at. I was so impressed with his leadership and character. His superb work allowed him to move up to a managerial position. Eric's work as a Sales Support Representative was instrumental to me moving from a Sales Representative position to a Sales Support Representative position within AT&T Mobility, as it aligned more with my talents and character. He showed me that it takes a great deal of attention, patience with customers, and confidence in making executive decisions in the best interests of all parties in order to run an effective retail store operation."

Section #2 — Recommendations


Please send me an e-mail if you have questions, want more information, or just want to talk.

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Section #3 — Contact Page